At Mosaic Reels, we believe Black women deserve stories that center them — and a platform that respects them. This Privacy Policy explains what information CMD Enterprises LLC ("we," "us," or "our") collects when you use Mosaic Reels (the "Service"), how we use it, and the choices you have. By using the Service, you agree to this Policy.
1. Information We Collect
1.1 Information You Provide
- Account details — name, email address, password, date of birth, and profile preferences when you register.
- Payment information — when you subscribe or buy Coins, our payment processors (or Apple / Google) collect billing details. We receive a confirmation, transaction ID, and the last four digits of the card, but we do not store full card numbers.
- Communications — messages you send us through email, in-app support, social media, or surveys.
- User Submissions — comments, ratings, reactions, and feedback you submit through the Service.
1.2 Information Collected Automatically
- Viewing activity — which Series and episodes you watch, how far you watch, pauses, replays, and engagement signals used to personalize recommendations.
- Device and technical data — device type and model, operating system, app version, language, time zone, IP address, mobile network, and crash logs.
- Cookies, SDKs, and similar technologies — used on our website and in our apps to keep you signed in, remember preferences, measure performance, and understand how features are used.
1.3 Information from Third Parties
- App-store sign-in — if you sign in with Apple or Google, we receive limited profile information you authorize that platform to share.
- Analytics and attribution partners — aggregated metrics about how users find and engage with the Service.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Service, including account creation and content delivery;
- Personalize Series recommendations and remember where you left off;
- Process subscriptions, Coin purchases, and other transactions;
- Respond to support requests and communicate about your account, our Series, and product updates you have opted into;
- Measure performance, debug issues, and improve features, content, and user experience;
- Detect, prevent, and address fraud, abuse, security, and technical issues;
- Comply with legal obligations and enforce our Terms of Service.
3. How We Share Information
We do not sell your personal information. We share information only as described below:
- Service providers — vetted partners that help us run the Service (cloud hosting, payment processing, analytics, customer support, fraud prevention) under contracts that restrict their use of the data.
- App-store and payment platforms — Apple, Google, and any payment processor handling your transaction.
- Content creators and partners — aggregated, de-identified viewing data so creators can understand how their Series perform. We do not share individually identifiable viewing history with creators.
- Legal and safety — when required by law, subpoena, or court order, or where we believe disclosure is necessary to protect rights, property, or safety.
- Corporate transactions — in connection with a merger, acquisition, financing, or sale of assets, subject to the protections in this Policy.
4. Cookies & Similar Technologies
On our website and in our apps, we use cookies, local storage, and software development kits (SDKs) to keep you signed in, remember preferences, measure performance, and understand engagement. You can manage cookies in your browser settings and can limit mobile ad-tracking through your device's privacy controls. Some features may not work properly without them.
5. Your Privacy Rights
Depending on where you live, you may have rights to:
- Access the personal information we hold about you;
- Correct inaccurate or incomplete information;
- Delete your account and associated personal information;
- Object to or restrict certain processing;
- Opt out of marketing emails by clicking unsubscribe in any message we send;
- Withdraw consent where we rely on consent to process your data.
To exercise any of these rights, email info@mosaicreels.com. We will respond within the timeframe required by applicable law. We will not discriminate against you for exercising a privacy right.
5.1 For California Residents
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA, including the right to know what categories of personal information we collect, the right to delete, and the right to opt out of any "sale" or "sharing" of personal information as those terms are defined under California law. We do not sell personal information for money. We use limited advertising and analytics partners, and you can opt out of any cross-context behavioral advertising by emailing us at info@mosaicreels.com with the subject line "California Privacy Request."
6. Children's Privacy
Mosaic Reels is intended for an adult audience. The Service is not directed to children under 13, and we do not knowingly collect personal information from anyone under 13. If we learn that we have collected information from a child under 13, we will delete it promptly. Parents and guardians who believe their child has provided us with personal information can contact us at info@mosaicreels.com.
7. Data Retention
We retain personal information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete it or de-identify it so that it can no longer be associated with you.
8. Data Security
We use industry-standard administrative, technical, and physical safeguards designed to protect your information — including encryption in transit, access controls, and regular security reviews. No method of transmission or storage is 100% secure, but we work hard to protect your data and notify you if a breach affecting your information occurs, as required by law.
9. International Users
Mosaic Reels is operated from the United States. If you access the Service from outside the U.S., your information will be processed in the United States, where data-protection laws may differ from those in your country. By using the Service, you consent to that transfer.
10. Third-Party Links & Services
The Service may contain links to or integrations with third-party websites and services — including social platforms like TikTok, Instagram, and YouTube. We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies before sharing information with them.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above and, for material changes, provide additional notice through the Service or by email before the changes take effect. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Policy.
12. Contact Us
Questions, requests, or complaints about this Privacy Policy? Reach us at: